FAQ

INTERNATIONAL ORDERS WITH CUSTOM CHARGES
While time to time local governments may apply custom charges at random to international orders such as yours. Please know that we are not responsible for c...
Mon, 16 Jan, 2017 at 10:38 AM
CUSTOMERS THAT USE ECHECK (PAYPAL)
For customer that choose the ECHECK option with PayPal. It can take several business days for your eCheck transfer to complete and the recipient can use the...
Mon, 16 Jan, 2017 at 10:40 AM
HOW FAST DO YOU SHIP?
We ship within 3-4 business days after your payment is cleared for your order. You will receive a tracking notification from us so please double check your ...
Mon, 16 Jan, 2017 at 10:43 AM
KICKSTARTER REWARD QUESTIONS
You can email us here at info@esctoy.com for all inquires regarding your Kickstarter reward(s).
Mon, 16 Jan, 2017 at 10:44 AM
OUR SALES POLICY
All shops under management by esctoy.com (ESC-TOY LTD) enforce an all sales are final policy. No exchanges and no returns unless the item you purchased is d...
Mon, 16 Jan, 2017 at 10:48 AM
WRONG ADDRESS ENTERED! PLEASE HELP!
 If you accidentally entered the wrong address when you made your order, you have the option of using USPS Intercept service- https://retail-pi.usps.com/ret...
Mon, 16 Jan, 2017 at 10:51 AM
ORDER CANCELLATION
We will honor requests to cancel orders before they ship. However once the item ships the transaction will fall under our ALL SALES ARE FINAL policy. If you...
Mon, 16 Jan, 2017 at 10:55 AM
AGE GROUP FOR PRODUCTS
All collectibles/merchandise produced by ESC-TOY LTD. are for ages 15 & UP.
Mon, 16 Jan, 2017 at 10:56 AM
CLEANING PLUSH MERCHANDISE
For plush merchandise we recommend spot cleaning, using a wet wipe or moist towelette over the surface of your product. Use a toothbrush for more in depth s...
Mon, 16 Jan, 2017 at 10:58 AM