FAQ
While time to time local governments may apply custom charges at random to international orders such as yours. Please know that we are not responsible for c...
Mon, 16 Jan, 2017 at 10:38 AM
For customer that choose the ECHECK option with PayPal. It can take several business days for your eCheck transfer to complete and the recipient can use the...
Mon, 16 Jan, 2017 at 10:40 AM
All orders are processed within 5-7 business days, the day after the payment is cleared. We will not delay or hold any orders by request. Please note that ...
Mon, 30 Dec, 2019 at 11:32 AM
You can email us here at info@esctoy.com for all inquires regarding your Kickstarter reward(s).
Mon, 16 Jan, 2017 at 10:44 AM
All shops under management by esctoy.com (ESC-TOY LTD) enforce an all sales are final policy. No exchanges and no returns unless the item you purchased is d...
Mon, 16 Jan, 2017 at 10:48 AM
If you accidentally entered the wrong address when you made your order, you have the option of using USPS Intercept service- https://retail-pi.usps.com/ret...
Mon, 16 Jan, 2017 at 10:51 AM
We will honor requests to cancel orders before they ship. However once the item ships the transaction will fall under our ALL SALES ARE FINAL policy. No goo...
Mon, 30 Dec, 2019 at 11:30 AM
All collectibles/merchandise produced by ESC-TOY LTD. are for ages 15 & UP.
Mon, 16 Jan, 2017 at 10:56 AM
For plush merchandise we recommend spot cleaning, using a wet wipe or moist towelette over the surface of your product. Use a toothbrush for more in depth s...
Mon, 16 Jan, 2017 at 10:58 AM
Updated 10/01/19 Use of this site signifies your agreement to the Terms and Conditions of Use. Terms and Conditions: Please carefully read the foll...
Mon, 30 Dec, 2019 at 11:33 AM